![]() "We now live in a digital-first world where business customers expect to be able to access high-value service quickly via technology," said Leena Iyar, Chief Brand Officer for Moxo. The report's findings confirm service providers in high-touch industries are responding to the evolving expectations of their employees and clients by investing heavily in a digital service solution and Moxo's rebrand signifies its commitment to meet the needs of these organizations with an an all-in-one solution as it continues to pioneer the engagement space. 74% noted their clients are all located in their regional vicinity. However, most service providers aren't taking action. 85% of clients would consider using a service provider outside their geographic area and employees agree – 90% believe it would be beneficial to engage with clients outside their region. Almost three-quarters of employees (73%) believe digital solutions will be extremely important to improve business efficiency and 60% believe they will be extremely important in enhancing client service delivery and account management moving forward – underpinning the need for a comprehensive approach to manage workflows.ĭigital offers geographic expansion opportunities as both clients and talent are open to remote collaboration. Service providers are responding to client demand by investing in digital but the opportunity exists to consolidate and automate routine processes and tasks. This challenge has only worsened, as 63% of employees and 64% of clients felt the same in 2020. Over two-thirds of employees (67%) and 72% of clients believe their company uses so many different digital tools and technologies that create bottlenecks and make certain tasks more complex. In 2020, a similar percentage (89%) agreed with the statement.Ĭlients and employees suffer the effects of digital fragmentation, with disjointed service delivery across many tools and channels being a major pain point. 90% of clients agree their preferred method of communication when asking questions about account/business transactions is digitally (via a designated client portal), rather than scheduling an in-person appointment or phone call. Clients demand digital service delivery, even when hybrid and in-person options are available. In addition, if you choose to hold your project meetings via Moxtra, you can also decide to record the discussions for documentation purposes.Key findings around employees and client expectations include:ĭigital-first is here to stay. To conclude, Moxtra offers you the possibility to discuss various aspects of your projects with everyone concerned, without having to track long emails. The service permits you to record the discussions and attaches the video to the meeting log, as an MP4 file. Last but not least, Moxtra comes with a calendar where you can schedule meetings, and allows you to talk with others in real time, using your phone or your computer for the audio component. Organize meetings and effortlessly record the proceedings Moxtra can also integrate with various third party services, such as GitHub, JIRA, QuickBooks, Zendesk, Zoho, and so on. What’s more, you can easily share image, audio, or video files uploaded from your Mac, or linked from your Dropbox account. Note that each action is automatically logged in the chat window. Within the Moxtra user interface, you get to organize your projects into binders and invite everyone involved to join the conversation.Įach user can send instant messages, add new tasks, or check the ones that have been completed. Chat with your colleagues and seamlessly share media content This way, you will be able to get in touch with all tour team members, even if you are on the go. To start using Moxtra, simply sign up for an account and access the service’s web interface via your default web browser (Google Chrome, Safari, Firefox, and Internet Explorer are supported).Īt the same time, Moxtra also comes with desktop clients for macOS and Windows, and companion mobile apps for iOS, Android, and Blackberry. Team communication system that can be accessed on various platforms Moxtra puts together streamlined chat and file sharing tools in a well-organized environment in order to help you improve your productivity level. Using an efficient team collaboration platform to communicate with everyone involved in a certain project can save you a lot of time and energy.
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